What is E-Therapy? A Definition, Reviews, and How It Works

e-therapyE-therapy potentially offers all the benefits of conventional face-to-face counseling at a fraction of the cost. It’s convenient, widely available, and advancing along with technology, but how does it work?

As internet-based therapy becomes more popular and widespread in its practice, we look at what it is, what’s involved, and the research findings on its efficacy. Here are some of its pros and cons, and the ways in which e-therapy has been used to treat anxiety and depression for better well-being and mental health.

What is E-Therapy? A Definition

E-therapy has become the official term for ongoing online interactions between a therapist and client. In e-therapy (Bloom, 1998; Ainsworth, 2000 in Manhal-Baugus, 2001: 4):

…client and counselor are in separate or remote locations and utilize electronic means to communicate with each other.

Sucula and colleagues (2012) give a similar definition:

E-therapy is defined as a licensed mental health care professional providing mental health services via e-mail, video conferencing, virtual reality technology, chat technology, or any combination of these.

In contrast to face-to-face therapy, client and counselor use video chat, email, VR tech, or a mix of these media to communicate and help the client overcome challenges and difficulties.

Not to be confused with diagnostic psychological counseling or formal psychotherapy, e-therapy involves a certified mental healthcare professional and is designed to help them deal with precise, already well-defined challenges (Manhal-Baugus, 2001).

Other term that are often used are telepsychology or teletherapy.


What Does an E-Therapy Program Look Like?

As pointed out by numerous academics, e-therapy does not encompass public forums, blogs, or group emails. Instead, a therapist gets actively involved with a client to form a continuous, professional counseling relationship through communications that are (Ainsworth, 2001; Postel et al., 2008):

  • Synchronous – taking place at the same time, e.g., live chat;
  • Asynchronous – taking place back and forth over a while, e.g. email; or
  • A combination of both.

When it comes to specific treatments, internet-delivered cognitive-behavioral therapy (CBT) can be further divided into two categories (Olthius et al., 2016):

  • Guided therapy – in which a counselor supports the client with a CBT intervention; and
  • Unguided therapy – which is more akin to self-help CBT with zero therapist support.

Among the specific use cases for e-therapy, researchers cite anxiety-related disorders, post-traumatic stress disorder (PTSD), and social and specific phobias (Olthius et al., 2016).

While it still remains controversial for various reasons – such as the anonymity it affords the client, e-therapy is growing in popularity. Primarily, this is due to its low threshold criteria and ease of use (Whiteford & Groves, 2009).


The Ethics of E-Therapy

Several ethical issues have been raised around the practice of e-therapy. Interestingly, but perhaps unsurprisingly, many appear to stem from the fact that both synchronous and asynchronous ways of interacting are heavily text-based.


Risk of Unlicensed Practitioners

Where there is demand for e-therapy – which there is, thanks to its convenience – there will also be a supply of practitioners available to meet that need. One of the key concerns around online therapy is that when not enough trained, certified therapists offer their services, then online consumers may turn to unqualified therapists on the internet (Childress, 2000).

If professional services are to be delivered, therefore, it is mainly down to practitioners to step up to meet this need by embracing modern technology. It’s also the user’s responsibility to practice diligence regarding their choice of an online therapist (Barak, 1999).


Difficulty Assessing Potential Harm and Risk

Online counseling comes with unique practical risks such as confidentiality breaches (due to hacking, legal record subpoenas, password loss, and so forth). Researchers have argued that the text-based nature of email therapy, in particular, allows for a higher chance of miscommunication regarding these risks.

It also remains possible that such risks aren’t entirely understood by the practitioners themselves, leading academics to calls for more professional discussion groups which allow e-therapists to share information and come up with solutions (Childress, 1998).

To read about the pros and cons of e-therapy a little more, we’ve included a separate section a bit later on.


Informed Consent

A third ethical concern with e-therapy – informed consent – is harder to obtain when online practitioners can’t physically interact with their client. It is more challenging to verify a client’s age, and with the miscommunication issues just mentioned, it’s tougher for therapists to ensure their clients are fully aware of the potential risks the practice can involve (Recupero & Rainey, 2005).

This issue, it’s worth noting, is increasingly being addressed with the use of online e-therapy consent forms; along with an online discussion of the risks, they can facilitate better documentation and record-keeping for practitioners (Childress, 2001). E-therapists in research studies, at least, may also receive training to avoid the common downfalls of internet, text-only dialogue (Brennan & Ohaeri, 1999; Ruwaard et al., 2009).



The growing demand for e-therapy needs to be matched with legislative changes that can ensure practitioners are licensed to counsel individuals in different areas (Prabhakar, 2012). Clients receiving therapy from practitioners without a relevant license, that is, may not have legal rights for compensation or redress (Seeman & Seeman, 1999).


Can it Help With Mental Health Problems?

Some studies have indeed found some evidence that online therapy – guided internet CBT specifically – can be useful as a means of extending treatment to those who can’t access conventional therapy.

Here, a few findings on e-therapy applications for treating depression:

  • As a standalone treatment; and
  • Alongside face-to-face therapy.

Let’s zoom in a little closer at some of the research on e-therapy for anxiety and depression.


E-Therapy for Depression

Although the vast bulk of available studies look at its efficacy in treating anxiety disorders, e-therapy has been used for some depression-related conditions.

One promising study by Ruwaard and colleagues (2009) used the Depression scale of the Symptom Checklist and Beck Depression Inventory to find clinically significant and persistent improvements in well-being, anxiety, and depression levels in participants who underwent e-therapy.

Participants in the 11-week-long online therapy had no face-to-face communication with their therapists; nonetheless, they reported their interactions to be pleasant, personal, and that they grew with time.


How Does It Work?

Internet-delivered psychotherapy based on CBT models seems to be the most common form of e-therapy for depression, according to research.

For example:

  • Using a combination of homework assignments, online lessons, and discussion forums, Perini and colleagues (2009) found a substantial decrease in major depression symptoms in participants who underwent e-therapy compared to a ‘wait-list’ (control) group.
  • Building on this, Titov et al. (2010) examined the effects of guided e-therapy on majorly depressed patients when a clinician gave them treatment. They found that e-CBT had more of a positive impact when participants received clinician’s guidance rather than unguided prompts to participate.
  • A third example from Kessler and colleagues (2009) split participants into two groups – one group received regular treatments, and another received regular treatment and internet-delivered CBT through online chat. Four months later, 20 more of the e-CBT group participants met the depression improvement criteria compared to the non-e-therapy group.

In general, the use of e-therapy for depression seems to be effective as long as professional clinicians are guiding their patients through the process. With randomized controlled trials to refer to and a growing body of literature, we can likely hope for some more extensive studies soon that will reveal more.


Treating Anxiety with E-Therapy

Internet-delivered anxiety therapy has been used for a host of different conditions, from panic disorder and agoraphobia to GAD, social phobia, and PTSD (Olthuis et al., 2016) – and the results are promising.

In one example study, Paxling and colleagues’ 2011 study of 89 participants placed roughly half into an 8-week guided e-CBT program and the other half into a control (waitlist) group. All had been screened and reported symptoms of Generalized Anxiety Disorder (GAD) using established questionnaires such as the Penn State Worry Questionnaire (PSWQ; Meyer et al., 1990).

During the eight weeks, the e-therapy group worked through text-based treatment modules and relaxation techniques with a therapist. Eight weeks later, the treatment group showed a marked, significant improvement in their anxiety-related symptoms compared to the control group.


How Does It Work?

Patients tend to undergo a range of different treatments in research studies, such as Internet CBT, e-counseling, computer-automated feedback groups, chatroom interventions, online treatment programs with lessons and homework, or a combination of the above.

A few examples of randomized controlled trials suggest that it can play a role in reducing several of the key symptoms in the short-term, at least:

  • Internet-based treatment was found to reduce panic, general anxiety levels, and fear of panicking for individuals with panic disorder (up to a week later) (Richards et al., 2006);
  • Olthius and colleagues (2016) present evidence suggesting that therapist-supported internet CBT has a similar effect to face-to-face therapy in decreasing anxiety; and
  • Spek et al. (2007) suggested that e-therapy for anxiety may have more substantial results than e-therapy for depression, although they may be affected by the degree of counselor support each participant received.

Andersson and colleagues (2005) point to many more similar results in a review of the literature, arguing that while e-therapy for anxiety looks promising, much more extensive studies are needed for more conclusive results.


Pros and Cons of Online Therapy

Summing up what we know about e-therapy so far, we can come up with several pros and cons. It may not be everyone’s cup of tea, but as technology and medical practice both advance we can undoubtedly expect to see a lot more of internet-based treatments.



  • Guided e-therapy by a licensed, trained counselor tends to use the same established models as conventional face-to-face interventions – CBT, guided relaxation exercises, and internet psychotherapy (Hunt, 2002).
  • It’s cost-effective – compared to traditional therapy, and particularly for those without the right insurance for counseling (Olthius et al., 2016);
  • E-therapy is convenient, requiring little to no travel for those who can’t or don’t want to leave home;
  • According to most empirical studies we’ve looked at, there’s also ample evidence supporting its efficacy – when counseling is guided by a trained practitioner. There’s room for these studies to be improved upon in terms of sample size and diversity, but from what we have now, e-therapy appears to have some promise.



  • While more widely available to clients than conventional therapy, online treatments are still limited to those with access to computers and the internet. It’s also only realistic for those who can use digital technology with a certain level of proficiency (Oravec, 2000).
  • Boundary issues are potentially a concern for practitioners; without the professional limits of a designated meeting time and place, some researchers argue that therapists face a higher risk of over-messaging or harassment (Hunt, 2002).
  • Miscommunications are more likely with text-based communications over the internet, in the absence of non-verbal and contextual cues.
  • E-therapy involves more ethical issues around confidentiality, informed consent, and data leakage, although advancements are being made to overcome these.


E-Therapy Training: Getting an Online Therapy Certificate

As demand builds for e-therapy, more institutions are offering credentials and certifications for those who want to help from home – but expect to be asked if your therapeutic license is valid.

If you’re curious to find out more about the standards for online practice, relevant ethics, and suggested principles, the International Society for Mental Health Online (ISMHO) has developed a set of guidelines.

They address issues such as (ISMHO, 2019):

  • Informed Consent – e.g., avoiding misunderstandings and counselor privacy;
  • Operating Procedures – e.g., practice requirements, evaluation, and records;
  • Emergency Procedures; and
  • Further ethical guidelines.

The ISMHO standards are based on existing guidelines and ethical principles from organizations such as the American Psychological Association (APA) and the National Board for Certified Counselors (NBCC).


A Take-Home Message

The key advantage of e-therapy lies in its versatility – it’s accessible, affordable, and convenient while continuing to rely on tried-and-tested frameworks to deliver quantifiable results. Its demonstrated efficacy in treating depression and anxiety is perhaps where virtual therapy shows the most treatment, but some ethical issues remain.

As with any other new-ish means of interacting through technology, e-therapy still faces ethical snaggles that will need to be overcome for the practice to gain more widespread traction.

Therapists and academics will need to overcome jurisdictional barriers, confidentiality issues, and the genuine potential for miscommunication that e-therapy presents, but as more and more research emerges, we can hope to expect promising things.

What do you think of e-therapy? Have you tried it? Do you practice it as a counselor? Leave us your thoughts in the comments!


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About the Author

Catherine Moore has a BSc in Psychology from the University of Melbourne. She enjoys researching and using her HR knowledge to write about Positive and Organizational psychology. When she isn’t getting super ‘psyched’ about her favorite topics of creativity, motivation, engagement, learning, and happiness, she loves to surf and travel.


  1. www.imantherapyinc.com

    Thank you so much for sharing a great post.

  2. Shweta Rai

    Really great article. Thanks for sharing such an informative post. Hope you will share more about E-Therapy. Really E-Therapy is very helpful to all especially for those who are not able to go to meet his medical consultant face-to-face.


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